Shrimp fried rice

This product contains shrimp, egg, wheat, soybeans, fish and shellfish, and is prepared in the same facility as products containing dairy, peanuts and crab.

Allergy labeling items

・Shrimp

·egg

·wheat

·soy

·seafood

・Sesame

-Notes-

・Possibility of cross-allergies <br> Depending on the tools and equipment used in the cooking process, other allergens (milk, peanuts, shellfish, etc.) may be mixed in.

--Return/Refund Policy--

1. Refund Eligibility Conditions

We will consider a refund in the following cases:

• If you receive a product that is different from the one you ordered

  The product is incorrect or some items are missing from my order.

• If there is a problem with the quality of the product

  If it is obviously damaged, burnt, or contains foreign matter.

• In case of delivery error

  ・If there is a significant delay (e.g., more than 30 minutes behind schedule)
• - If the product cannot be delivered to the specified delivery address.

• Refunds depending on the timing of order cancellation

  - Full refunds will be given before the delivery person leaves the store.
• - Cancellations after departure are non-refundable or only a partial refund will be given minus delivery charges.

2. No Refund Policy

As a general rule, no refunds will be given in the following cases:

• Problems due to customer reasons

  • In the case of an incorrect delivery address (input error) or failure to contact the addressee.
  • If you do not receive the item.

• Subjective reasons

  • Complaints based on taste or preference (e.g., "too spicy").

• Storage problems

  • If the product has deteriorated in quality due to improper storage after receipt.

3. How to process a refund

• If any problems occur, please contact us within 24 hours of delivery.
• Please send us a detailed description of the problem (photos and description) via email or the app's support feature.
• After confirming the problem, we will refund your money or resend the item.

4. Refund Method

• The general rule is to refund the amount to the credit card or electronic payment service used for the payment.
• If paying by cash, consider offering a coupon or points that can be used on the next order.

5. Notes

• Refund policy details may be updated from time to time, so please check the official website or in-app policy page for the latest information.

Product shipping information

1. Delivery Area

• Target area

  • The specific area covered by the service (e.g., the entire town of Yuzawa, within a certain radius of the area, etc.).
  • Any areas outside of our delivery area are also clearly stated (e.g. orders outside our delivery area cannot be accepted).

• Possibility of area expansion

  • If you plan to expand your delivery area in the future, please state this.

2. Shipping Fees

• Basic fee

  • Example: Basic shipping fee is XX yen (tax included).

• Additional charges

  • Additional charges according to delivery distance (e.g. if it exceeds XX km, an additional XX yen will be charged).
  • A minimum order amount (e.g., free shipping on orders over 1000 yen).

• Campaign Information

  • Also includes information on free shipping campaigns and discounts available under certain conditions.

3. Time required

• Standard Delivery Time

  • For example, your order will be delivered within 30 to 45 minutes (subject to change depending on the situation).

• Peak hours

  • They mentioned that delivery times may be longer during peak order times (e.g. 12:00-13:00 lunchtime, 18:00-19:30 in the evening).

• Delivery time estimate notification

  • If there is a system in place to notify you of the estimated delivery time via app or email, please state this.

4. Packaging

• Food safety and quality

  • We deliver food in special bags with heat and cold insulation to keep the food at the right temperature.

• Environmental Considerations

  • If you use environmentally friendly packaging materials (such as recyclable paper bags or eco-friendly materials), highlight this.

• Measures to prevent leakage and collapse

  • Indicate that the product is in a special container or that it is tightly sealed (e.g., use an airtight container for soup).

5. Notes

• About receiving

  • Example: Please collect your item directly from the delivery address (collection can be made at your front door or a designated location).

• Redelivery support

  • What to do if you are not at home when the delivery is made (e.g. no redelivery, no refunds, etc.).

• Food expiration dates

  • Please consume as soon as possible after delivery (for example, within x hours is recommended).